What notifications the customer receives
Immediately after order placement:

• An on-screen message on the placed order is displayed
• The order is displayed in the list with the status “Processed”
• An order confirmation email is sent to the customer

After the goods have been dispatched from the supplier's warehouse:

• An email from the shipping company with all required tracking data is sent to the customer
• In the personal account in the showcase, the order status is changed to “Delivered”
• Shipment takes place between 12 hours and 3 days after order placement

After receiving an order:

• The order status is changed to "Completed" in the personal account

In case of order cancellation before receiving:

• Points/funds are refunded in the respective order proportion
• The order status is changed to “Cancelled” in the personal account

What to do if delivery is delayed
Ask your question via the chatbot “Problem Occurred > Difficulties with the order > Item > Clarify the status of delivery of the goods”. The operator will clarify the status and provide delivery information by email. If necessary, the operator will also clarify the address and adjust the delivery service.

How to return goods
Contact via chatbot “Problem occurred > Difficulties with the order > Item > Return the item”. The operator will clarify all the necessary details by email and provide instructions on how to deliver the goods to the supplier. Once the goods have been handed over, a refund of points/money will be issued. The status of the order does not change.